Frequently Asked Questions

Q. How do I know that the mover I am considering is legitimate?

A. Unfortunately, there are some unscrupulous people who use the moving industry as a way to scam individuals. You should always verify the legitimacy of any moving company you hire. You can contact the Indiana Movers Association (IMA) at (517)-327-9207 or look under Find A Mover on this website to confirm that the company you are considering is a member. Likewise, you can contact the Indiana Departmentof Revenue (DOR) at 317-615-7200 to check and see if the mover has registered properly with that state agency which governs household moves. Finally, contact the Better Business Bureau serving your region to ensure the mover does not have any outstanding and unresolved complaints.

Q. How do I know if my quote is fair?

A. Every mover in Indiana is required to file a tariff with the state which lists their rates. Because these rates can vary among movers, you are always wise to obtain 2-3 quotes for moving services. If you find that most quotes are similar in cost and service, but one varies greatly, be suspicious that either they quoted you wrong or that some other factor is affecting that quote. Check with the IMA and DOR! Make sure your mover is licensed, legitimate and experienced.

Q. What if something breaks?

A. First, before the move, contact your homeowner's insurance agent to determine what coverage would be provided should any of your possessions be lost or damaged. You can declare a lump sum value for your possessions (called Released Value Protection) and a specified charge will be assessed per $100 of declared value. Indiana Movers Association members are professionals and will invariably negotiate a settlement on items that are damaged or broken. Be fair and composed and you will receive fair replacement compensation! Your mover will always be happy to explain your options.

Q. What if I have an unresolved problem with my mover?

A. While all members of the Indiana Movers Association are professionals, sometimes disputes will occur. We always encourage customers to speak directly to the owner of the moving company they used and in the vast majority of cases, direct communication will be

Got a question? Need information or advice? Contact the IMA at (517)-327-9207 or donn@indianamoving.org.